111 Days Replacement Warranty Policy

Introducing 111 Days Replacement

111 Days Replacement Policy” has been introduced where in case of functional failures, customer will get replacement, within first 111 days from date of activation/Purchase Bill. This policy is effective from 15th April 2017 i.e on all handsets which are activated or Purchased on or after 15th Apr 2017).

    Terms and Conditions

  • This policy is valid on new purchases of Jivi phones sold in India.
  • Customer has to visit at nearest Jivi ASC within first 111 days from date of Activation /Purchase Bill.
  • In case of Feature phones, this policy is valid from 15th April 2017 i.e. any handset activated/Purchased on or after 15th April 2017.
  • In case of 4G VoLte smartphones, this policy is valid from 12th July 2017 i.e. any handset activated/Purchased on or after 12th July 2017.
  • Customer has to produce original purchase bill with IMEI no. mentioned to avail this offer.
  • Handset should comply to warranty conditions. Replacement unit is referred to handset only.
  • Policy eligible on handset which needs a hardware repair of PCB and LCD only as per warranty terms.
  • Issues/Defects resolved by software upgrade or changing accessories will not be eligible for any replacements.
  • Replacement unit issued to customer will be at sole discretion of MIPL & will be as good as earlier.
  • Replacement provided to customer will be same model or adjacent model.
  • Policy shall not be applicable incase of unauthorized repair, tampering, liquid damage, rough usage.
  • Beyond 111 days, the standard repair warranty terms will be applicable.
  • ASC can refuse repairs to avoid legal hassles in case of stolen handsets/ handset involved in crime/fraudulent cases.
  • Any Freebies provided along with Jivi phones are not included under any replacement.
  • MIPL (Jivi Mobiles) reserves the right to modify or withdraw the policy at any point without any prior intimation, any objections/claims from third party shall not be entertained in this regard.

111 Days FREE SCREEN REPLACEMENT

Screen Breakage Policy” introduced under which customer will be given free screen replacement on all Jivi Models, for one time only within first 111 days from date of activation/Purchase Bill. This policy is effective from 15th April 2017 i.e on all handsets which are activated or Purchased on or after 15th Apr 2017).

    Terms and Conditions

  • This policy is valid one time only on new purchases of Jivi phones sold in India.
  • Customer has to visit at nearest Jivi ASC within first 111 days from date of Activation /Purchase Bill.
  • In case of Feature phones, this policy is valid from 15th April 2017 i.e. any handset activated/Purchased on or after 15th April 2017.
  • Screen replacement in case of feature phones is termed as LCD replacement only & Customer has to pay service charges of Rs. 99 (excluding taxes) to avail this offer.
  • In case of 4G VoLte smartphones, this policy is valid from 12th July 2017 i.e. any handset activated/Purchased on or after 12th July 2017.
  • Screen replacement in case of Smartphones is termed as LCD/TP replacement only & Customer has to pay service charges of Rs. 299 (for 4.0 inch), Rs. 399 (For 5.0 inch), Rs. 499 (For 5.5 inch) (excluding taxes) to avail this offer.
  • Customer has to produce original purchase bill with IMEI no. mentioned to avail this offer.
  • Handset has to comply to warranty conditions (Other than screen damage).
  • Any breakage /damages, other than screen will not be entertained under this policy & total cost of such repairs will be borne by customer only.
  • Policy shall not be applicable incase of unauthorized repair, tampering, liquid damage, rough usage.
  • Warranty of product shall continue for remaining warranty period after broken screen replacement.
  • ASC can refuse repairs to avoid legal hassles in case of stolen handsets/ handset involved in crime/fraudulent cases.
  • MIPL (Jivi Mobiles) reserves the right to modify or withdraw the policy at any point without any prior intimation, any objections/claims from third party shall not be entertained in this regard.
  • All disputes are subject to Delhi Jurisdiction.