Warranty Policy

JIVI Mobiles warrants that the mobile phones and accessories purchased in India, through JIVI mobile’s authorized distributors will be free from all defects in material and workmanship under normal use and service for the following periods from the date of original purchase, subject to the Warranty Terms and Conditions as set out below:

The warranty period starts at the time of product's original purchase by the first end-user .The product may consist of several different parts and different parts may be covered by a different warranty periods (hereinafter referred to as "Warranty Periods").
The different Warranty Periods are:

  • The limited warranty for the product (except battery packs) extends for the first twelve (12) months beginning from the date of purchase of the handset.
  • The limited warranty for genuine and original Battery , Charger/ USB adopter /USB cable extends for the first Six (06) months beginning from the date of purchase of the handset.
  • The limited warranty for genuine and original Hands free extends for the first Three (03) months beginning from the date of purchase of the handset.
  • The limited warranty extends only to the original consumer of the product and is not assignable or transferable to any other person.