111 Days Replacement Warranty Policy

Introducing 111 Days Replacement

Replacement* of handset for hardware defect within 111 days from the date of purchase / activation.

Free Screen (LCD/TP)* replacement one time within 111 days from the date of purchase / activation.

    Terms and Conditions

  • This policy is valid on new purchases of Jivi Feature phone and 4GVoLte Smartphones sold in India.
  • Customer has to visit nearest Jivi ASC within first 111 days from date of Activation /Purchase Bill.
  • In case of Feature phones, this policy is valid from 15th April 2017 i.e. any handset activated/Purchased on or after 15th April 2017.
  • Only hardware related issues as per warranty terms will be considered for replacement/swap.
  • Handset issues which can be resolved by software upgrade or by accessories replacement will not be eligible under this policy.
  • Swap unit issued to customer will be sole discretion of Jivi Mobiles & will be as good as earlier.
  • Handset which comes under DOA policy will be closed as per DOA terms & conditions.
  • Handset should not be liquid logged, physically damaged or tempered of any kind.
  • The warranty period remains unchanged, even though after replacement/swap.
  • Beyond 111 days, the standard repair warranty terms will be applicable.
  • Purchase bill should have valid TIN no. with IMEI no. for customer to get warranty.
  • Company has the right to reject any handset if found against this policy.
  • MIPL (Jivi Mobiles) reserves the right to modify or withdraw the policy at any point without any prior intimation, any objections/claims from third party shall not be entertained in this regard.

Screen Breakage Policy (Jivi Mobiles)

Screen Breakage Policy” introduced under which customer will be given free screen replacement on all Jivi Models, for one time only within first 111 days from date of activation/Purchase Bill. This policy is effective from 15th April 2017 i.e on all handsets which are activated or Purchased on or after 15th Apr 2017).

    Terms and Conditions

  • This policy is strictly for feature/bar phone and handsets sold in india.
  • Screen replacement in case of Feature/Bar phone is termed as LCD replacement only.
  • Offer can be availed only one time within first 111 days from date of activation/Purchase Bill (Handset activated/Purchased on or after 15th Apr 2017).
  • Customer has to pay service charges of Rs. 99 + taxes (If any) to ASC in order to avail this offer.
  • Breakage other than the LCD will not be entertained under this policy & such repairs will only be performed after customer consent, on chargeable basis.
  • Handset should not be liquid logged or hold tempering of any kind.
  • Purchase bill should have valid TIN no. with IMEI no. for customer to avail warranty.
  • In case warranty proof is not produced by customer, the services will be provided on chargeable basis only.
  • Company has the right to reject any handset if found against this policy.
  • MIPL (Jivi Mobiles) reserves the right to modify or withdraw the policy at any point without any prior intimation, any objections/claims from third party shall not be entertained in this regard.
  • All disputes are subject to Delhi Jurisdiction.